CONTACT + POLICY

 

Sales
(E) info@mashalaniprojects.com.au
Social Media & Gallery: Instagram: @mashalani_
Need more information? Please contact us via phone Monday-Friday 9am-5pm on +61414309061

 

General 
Products in our online store are processed via our online portal only. All credit cards accepted via this website.
Lead Times for orders depend on location of origin and whether they are custom made or ready made stock items. Items that are stocked are delivered within 5-10 working days from time of purchase. We always do our best to make sure items are delivered promptly. 
Our online services are Australia-based only. We generally do not ship to overseas. However if you need something shipped internationally please email us at info@mashalaniprojects.com.au to supply you with a quote.

 

Freight
Freight charges are an additional cost to all products. Further charges may apply for heavier deliveries deemed oversize by the freight company. If you feel that delivery may be overpriced for whatever reason we are happy to discuss this further with you.
Once your purchase has left dock, we will send you a confirmation email with details. If you have any concerns while delivery is in transit, your email with have tracking details where you can contact the outsourced carrier direct. It is common that some products may be split in deliveries depending on the product's origin and lead time from different locations. If you are unsure of where or how long your items may take, please always remember to visit the delivery company's website to track your order. Should you need any extra assistance in locating or getting an updated ETA, please contact us on 0414 309 061, or email info@mashalaniprojects.com.au.
If you would rather collect from the carrier's nearest depot, please advise in advance so we can arrange this for you. Ideally right after purchasing, please email us with your order number, and we will call you to discuss nearest pick up depot location. 
It is recommended/essential that the customer is at the shipping address within business hours. A delivery may be re-made for the customer and further charges will apply for the second booking.
 
Return Policy
Refunds are accepted for faulty items only, and will be assessed beforehand by Quality Control. 
This can take approximately up to 14 working days via supplier services.

Items that cannot be returned:
Made to Order Products
Sale Items
Clearance items
Commercial Orders
Items where packaging is opened or damaged
Items where head office believes cannot be resold 

 

Privacy Statement
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@mashalaniprojects.com.au.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.